Frequently asked questions
Everything people ask us before they book — deposit, insurance, fuel, age limits and late returns.
Where do I pick up the car?
At our base in Moudros, at VX Wash & Detailing, during opening hours. The opening hours and directions are on the contact page. If we add more pick-up points, such as the airport, you will see them when you search, together with any fee.
What do I need to bring at pick-up?
Your driving licence, a passport or ID card, and the card you paid with. Every driver has to show their own licence.
How old do I have to be to rent a car?
The minimum age is 21, and you need to have held your licence for at least one year. Drivers aged 21 to 24 pay a young driver fee of €5 per day, which is already included in the price you see before you pay.
Is there a security deposit?
No. We do not hold a security deposit on any rental, with either cover, so nothing is blocked on your card. If something happens during the rental, for example damage up to the excess of your cover, we settle it with you after the return; section 5 of our terms explains how.
What does the insurance cover?
Every rental includes third-party liability, fire and theft cover, and a collision damage waiver with an excess. Full cover removes the excess completely.
Is the mileage limited?
No. Every rental has unlimited mileage on Lemnos, so you can drive as far as you like.
How does the fuel work?
Full to full. You get the car with a full tank and bring it back full. There is no refuelling charge if you return it as you received it.
Can I pick up and drop off in different places?
Yes. Choose the pick-up and drop-off points when you search. If a one-way fee applies it is added to the price before you pay, never afterwards.
What if my flight or ferry is late?
Add your flight or ferry number to the booking and we will follow it. If you arrive outside the opening hours of your pick-up point an out-of-hours fee may apply, and it is shown in the price when you book.
Can I change my booking?
Yes, up to the pick-up time. Sign in to your bookings, pick new dates, another car or different extras, and pay any difference online. If the new price is lower the difference is not refunded.
What if I need to cancel?
Write to bookings@lemnoscarrental.com or call us. If you cancel 48 hours or more before pick-up, we refund everything you paid online. Closer to pick-up, or if you do not collect the car, we keep an amount equal to the online advance and refund the rest. The details are in section 11 of our terms.
Can someone else drive the car?
Yes. Add an additional driver when you book. Every extra driver has to be there at pick-up with their own licence and meet the same age rules.
Do you have child seats?
Yes, child seats and booster seats can be added when you book. Stock is limited, so add them to the booking rather than asking on the day.
What if I bring the car back late?
There is a grace period of one hour. After that a late return fee of €10 per hour applies, because the car is usually booked for someone else the same day.
What happens if the car breaks down?
Roadside assistance is included for the whole rental. Call the number on your rental agreement and we will help on the spot or arrange a replacement car.
How do I pay?
Online by card when you book: either part of the price, with the rest paid at pick-up in cash or by card, or the full price at once. We accept Visa and Mastercard. The price you see includes VAT, insurance and unlimited mileage, so there is nothing else to pay at the desk unless you add something on the day.